Giving Experience Studio
The future of donor experience
Giving should feel as meaningful as the gift itself.
Bespoke, frictionless giving experiences for organizations ready to replace uncertainty with clarity, confidence, and human connection.
MILO · INTELLIGENT GUIDANCE
How would you like to make a difference?
Lisa is here when you need a person.Talk, call, or schedule time.
↗Sample custom-branded experience
A donor experience, reimagined
Every question becomes a clearer path to generosity.
Created around your organization—not dropped into it. Milo understands donor intent. Lisa makes expert human care immediately available. Your trusted systems remain in place behind the experience.
INTELLIGENT GIVING
What would you like your generosity to make possible?
Each experience is custom-designed around your audiences, giving methods, brand, content, and technology ecosystem.
See the experience before it becomes yours
Designed around the moments that move a donor forward.
Explore representative moments from Milo and Lisa—from a donor’s first question through confident action. Every client experience is then reimagined around the organization, audience, brand, giving opportunities, and technology behind it.
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Natural-language response
Donors begin with their own words.
Milo recognizes the donor’s question, intent, and context—then creates a clear next step without requiring them to understand your internal giving structure first.
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Premium welcome
The first moment feels worthy of the mission.
Lisa opens with a cinematic, organization-specific welcome that makes the giving journey feel intentional, calm, and distinctly different from arriving at a generic form.
Representative prototype screens are shown. Final interfaces, content, pathways, and capabilities are defined through each organization’s engagement.
The investment
Your fundraising platform handles the transaction. We design the experience that helps donors move forward with confidence.
Every engagement begins with focused strategy and results in an organization-specific experience—not an off-the-shelf donation template. The ranges below give leadership teams a realistic place to begin planning.
The complete engagement
Exactly what your investment delivers.
This is not a template purchase or a bundle of design hours. Each engagement brings together donor strategy, experience architecture, custom design, product configuration, system connections, quality assurance, launch, licensing, and continuing care.
Lisa Essentials
A complete, studio-managed donor experience.
Starting implementation$24,500Lisa gives donors a beautifully structured path to generosity with visible, approachable human support. Divi Dojo designs, builds, licenses, launches, and professionally manages the experience so it remains cohesive long after launch.
What is created
Six coordinated workstreams. One finished experience.
Giving strategy & donor discovery
- Stakeholder discovery session
- Current donor-journey review
- Audience, giving-method, and goal definition
- Friction and opportunity findings
- Success-measure recommendations
Experience & pathway planning
- Primary donor journey architecture
- Giving opportunity and pathway map
- Human-help moments and escalation paths
- Content hierarchy and action planning
- Approved experience blueprint
Premium brand customization
- Organization-specific art direction
- Responsive interface design
- Brand, typography, color, and imagery system
- Message and microcopy adaptation
- Interactive prototype review
Lisa Experience Core
- Licensed Core plugin installation
- Lisa support panel and language
- Fund, campaign, and giving-method paths
- Call, inquiry, and appointment routing
- Domain activation and private updates
Platform handoff & measurement
- One primary platform or CRM destination
- Donation and contact handoff logic
- Scheduling and giving-team connections
- Conversion-event analytics setup
- Tracking and launch measurement plan
QA, training & refinement
- Responsive and browser testing
- Accessibility and interaction review
- Content and routing verification
- Staff orientation and launch support
- 90-day post-launch refinement period
How the starting investment is allocated
A planning illustration—not an à la carte menu.
Each discipline protects the quality of the whole. Final scope and investment are confirmed after discovery and technical review.
After launch
Lisa License & Care
begins at launch
- Up to 60 minutes of minor refinements monthly
- One annual giving-experience review
- Private Core and compatibility updates
- Preferred scope for larger campaigns and journeys
- Continued licensed operation on approved domains
Monthly refinement time does not accumulate. New journeys, campaigns, integrations, or substantial redesigns are scoped separately.
What your organization provides—and what Divi Dojo owns
Your organization provides
An internal sponsor, stakeholder access, brand materials, approved content, giving opportunities, platform information, timely approvals, and the organizational facts needed to build an accurate experience.
Divi Dojo provides
The strategy, product framework, interface system, implementation, configuration, QA, launch guidance, product updates, and ongoing studio care described above.
Ownership & license
Your organization owns its brand, content, and organizational data. Divi Dojo retains the underlying product framework and grants a non-transferable license for approved production and staging domains.
Milo Intelligent
A continually adaptable donor-intelligence experience.
Starting implementation$49,500Milo helps donors ask real questions, understand their options, and move toward the right giving path. Your investment includes the organizational knowledge, intent logic, recommendations, management tools, and continuing optimization required to make that intelligence useful.
What is created
Eight integrated workstreams—from knowledge to intelligence.
Knowledge & donor strategy
- Stakeholder and knowledge discovery
- Current donor-journey review
- Audience, intent, and question mapping
- Giving-method and content inventory
- Success and governance planning
Intelligent journey architecture
- Natural-language question framework
- Intent, amount, cause, and method logic
- Multi-fund and multi-cause pathways
- Recommendation and next-step model
- Human handoff architecture
Premium brand customization
- Organization-specific art direction
- Responsive intelligent interface
- Milo character and language configuration
- Donor stories and opportunity presentation
- Interactive prototype review
Milo Core intelligence
- Licensed Milo Core installation
- Knowledge and recommendation structure
- Question, answer, and routing configuration
- Organization management tools
- Domain activation and private updates
Knowledge, funds & stories
- Approved organizational knowledge
- Funds, causes, and campaigns
- Cash, stock, DAF, recurring, planned, and major gifts
- Donor stories and FAQs
- Contact, department, and officer routing
Platform connections & analytics
- One primary giving-platform handoff
- Donation and human-contact routes
- Scheduling and team connections
- Intent and engagement analytics
- Measurement and optimization plan
QA, governance & training
- Answer and recommendation validation
- Responsive, browser, and accessibility QA
- Knowledge approval and governance review
- Staff management-tool training
- Launch-readiness verification
Launch & initial intelligence refinement
- Guided production launch
- Early donor-question review
- Intent and routing refinements
- Initial analytics interpretation
- 90-day intelligence optimization
How the starting investment is allocated
A complete intelligence implementation.
The implementation establishes the knowledge, logic, governance, interface, and measurement foundation Milo needs to guide donors responsibly.
After launch
Intelligence, License & Care
begins at launch
- Up to 90 minutes of scheduled refinements monthly
- Quarterly intelligence and knowledge review
- Organization-managed knowledge tools
- New supported giving-path and compatibility releases
- Ongoing knowledge-base and routing refinement
Larger knowledge expansions, new departments, advanced integrations, or major new experience modules are scoped separately.
What your organization provides—and what Divi Dojo owns
Your organization provides
An internal sponsor, knowledge owners, approved source material, brand assets, platform details, governance contacts, timely approvals, and staff responsible for keeping organizational knowledge accurate.
Divi Dojo provides
The intelligence architecture, Milo Core framework, experience design, implementation, routing configuration, management tools, QA, training, launch, product releases, and ongoing optimization described above.
Ownership & license
Your organization owns its brand, content, and organizational data. Divi Dojo retains Milo Core, the intelligence framework, and product enhancements, licensing the finished deployment for approved domains.
Your fundraising platform processes the gift. Lisa creates a more supported and human path to it. Milo helps donors understand what, how, and where they can give. Divi Dojo supplies the specialized strategy, design, product configuration, testing, launch, licensing, and continuing care that connects those pieces into one premium donor experience.
Built to evolve
A lasting giving experience—not a page that stands still.
Both experiences are delivered through a dedicated, licensed Core plugin. The difference is how your organization prefers to keep the experience current.
Powered by Lisa Experience Core
Professionally managed. Intentionally consistent.
Lisa is a fully customized product deployment—not a paste-in page template. Divi Dojo maintains the framework, compatibility, performance, and integrity of the donor journey while your team has a clear path for ongoing refinements.
What ongoing care includes
- Private product and compatibility updates
- Performance and accessibility monitoring
- Minor content and routing refinements
- Annual giving-experience review
- Preferred scope for new campaigns or journeys
Divi Dojo manages structural changes so the experience remains polished, cohesive, and true to the strategy approved at launch.
Powered by Milo Core
Current by design. Intelligent by nature.
Milo adds a continually evolving intelligence layer. Authorized staff can keep approved organizational knowledge current while Divi Dojo maintains the experience framework, guidance logic, product updates, and optimization roadmap.
What your team can keep current
- Funds, causes, campaigns, and giving methods
- Donor stories and approved organizational knowledge
- Frequently asked questions and support contacts
- Gift-officer, department, and human-help routing
- Timely information donors need to move forward
Divi Dojo continues to refine Milo’s intelligence, routing behavior, compatibility, and supported giving capabilities.
Licensed, supported, and organization-specific. Each Core deployment is licensed for approved domains, receives private updates, and keeps the Divi Dojo product framework separate from the content and data your organization owns.
Planning ranges
A realistic budget for your organization.
Complex organizations often need more content, routes, stakeholders, and technical connections. These ranges help teams plan before discovery.
Essentials
$24,500+ $695/monthOne primary journey and a focused set of giving paths.Signature
$39,500+ $1,250/monthMultiple funds or pathways, deeper content, analytics, and personalization.Enterprise
$55K–$75K+ $1,500–$2,500/monthComplex content, stakeholder needs, and advanced integrations.Intelligent
$49,500+ $1,500/monthCore knowledge base, guided discovery, and primary giving pathways.Advanced
$75,000+ $2,500/monthMore departments, funds, methods, logic, and CRM-connected routes.Enterprise
$95K–$150K++ $3,500–$6,000/monthLarge-scale knowledge, complex integrations, governance, and optimization.Side-by-side
Which experience fits?
Both experiences are fully branded and designed to complement the systems you already use.
| Capability | Lisa | Milo | Suite |
|---|---|---|---|
| Premium branded donor journey | ✓ | ✓ | ✓ |
| Visible human guidance | ✓ | Handoff | ✓ |
| Natural-language donor questions | — | ✓ | ✓ |
| Organization-specific knowledge base | — | ✓ | ✓ |
| Personalized giving recommendations | Curated | Intelligent | Intelligent |
| Gift-officer and team routing | ✓ | ✓ | Advanced |
| Experience management | Studio-managed | Team + studio | Coordinated |
| Organization-editable knowledge | Managed for you | ✓ | ✓ |
| Dedicated licensed Core plugin | ✓ | ✓ | ✓ |
| Ongoing optimization | ✓ | Quarterly | Coordinated |
Included from the start
More than a page. A complete launch engagement.
We bring giving strategy, interface design, content structure, development, quality assurance, and launch support together around one outcome: making it easier for donors to act.
Experience strategy
Donor goals, giving methods, audience needs, platform realities, and success measures.
Custom design & development
A branded, responsive, accessible experience designed specifically for your organization.
Connection & handoff
Thoughtful routes into your existing donation platform, CRM, scheduling, and giving team.
Launch & refinement
QA, analytics events, staff training, launch support, and the included optimization cadence.
Common additions
When your giving ecosystem needs more.
These are scoped only when needed. Your proposal will separate them clearly from the core experience.
CRM or API integration
Deeper data connections and custom platform logic.
$5,000–$20,000+Additional giving journey
A distinct audience, program, fund, or giving-method flow.
$3,500–$7,500Campaign experience
A focused campaign, initiative, event, or urgent appeal.
$5,000–$12,000Content & media
Custom messaging, donor stories, photography, or video.
Custom scopeFrom vision to launch
A focused 8–18 week engagement.
Discover
Goals, audiences, giving methods, systems, content, and success criteria.
Design
Donor journeys, messaging, interface direction, and interactive prototype.
Build
Development, knowledge configuration, integrations, analytics, and refinement.
Launch
Testing, accessibility review, staff training, launch, and early optimization.
Frequently asked
The practical details.
Still weighing the right approach? We can help you identify the most appropriate starting point without overscoping the project.
Is this a replacement for our donation platform or CRM?
No. Lisa and Milo improve the donor-facing discovery and giving experience while connecting to the platforms, processors, CRM destinations, and staff workflows your organization already uses.
Why is there an ongoing license and care investment?
The monthly investment covers continued product licensing, support, compatibility care, performance monitoring, and the optimization cadence included with your selected experience. Milo also requires ongoing knowledge and guidance refinement.
Can our team update the experience?
With Milo Core, authorized staff can keep approved funds, causes, donor stories, FAQs, contacts, and organizational knowledge current. Lisa is professionally managed by Divi Dojo so its carefully designed journey stays cohesive; routine refinements are handled through the ongoing care relationship, with larger campaigns or structural additions scoped separately.
What determines where we fall within a pricing range?
The largest factors are the number of giving paths, depth of content and knowledge, departments and stakeholders, platform connections, custom logic, data requirements, and review or governance needs.
Can we begin with one experience and expand later?
Yes. Lisa can become the human-support layer within a future Milo experience, and a focused Milo implementation can expand with additional funds, audiences, knowledge, and integrations over time.
Does the experience process donor payments?
Typically, no. The experience guides donors into your approved payment or giving platform for the transaction. This keeps your existing financial, security, and reconciliation workflows intact.
What do we need before starting?
A clear internal sponsor, access to key fundraising and technical stakeholders, your current platform information, and a willingness to simplify the donor journey. We guide the rest through discovery.
Start with a conversation
Let’s make giving feel easier, clearer, and more human.
Tell us what your donors encounter today and what you want the experience to make possible. We’ll help you identify the right fit and a realistic investment range.
Plan your experience
Tell us what giving looks like today.
A few details will help us prepare for a useful, no-pressure conversation.
Thank you.
Your note is on its way. We’ll review the details and follow up to arrange a conversation.